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New Contributor
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Cox speed inconsistent and vastly inferior to DSL near fiber nodes
Just connected the big competitor's phone + 20M down / 5M up DSL service (40% less than Cox "Preferred" - "up to" 18M down / 4M up) in response to horrid Cox customer service experience related to TV & phone service. Turns out it was a good move - not just financially.
DSL connection tests out consistently around 19.5M down / 4.5M up while Cox is steadily 5M down / 3.5M up... Their listed speeds are basically fraud - you know, the perfect world, on the 5th Tuesday in October in every other leap year... No wonder they don't provide guidance for typical speeds.
Can't wait until DirecTV install is done next week and I can completely drop Cox (afraid to put in disconnect order for phone+internet... who know what that will do to the cable service (yeah... they hosed me last time when I ADDED phone service).
Not to say that any utility will be a customer service star, but if you have to deal with ** customer service, you might as well get the better connection and save some money, right?
ChrisL
Former Moderator
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I'm sorry to hear that you're leaving, I'm sure there's simple enough solutions to any technical issues you're experiencing. I see form this end that the signal levels being reported by the modem are somewhat out of specification and the modem is not one of the newer DOCSIS 3.0 models. Addressing either or both of those issues would likely provide a more consistent experiencing in terms of speeds.
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Goodbye_Cox
New Contributor
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Thanks Chris. I wholly agree with you - I'm sure there are fairly straight-forward technical answers. If only I could have actually gotten anyone from Cox to make proactive recommendation (as it seems the information is readily at hand) or even get customer service to actually listen.
The torturous process of working with Cox on service/tech support issues isn't nearly worth it. If I have to know I'll let down time after time on service, I'd at least rather pay less with the competition.
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