New Contributor
•
1 Message
Cox Security Suite Activation problem
I am triyng to download the antivirus and i get this:
Cox Security Suite
You are managing email address: null@
Cox Security Suite Activation
Thank you for your interest in Cox Security Suite.
To access this service, you must log in with the Primary Account Holder username and password for your account. The Primary Account Holder online identity is most often the User ID that belongs to the person who purchased your Cox services and whose name appears on the bill. To access Cox Security Suite, please log out and log in with the Primary Account Holder online identity.
Please help
Tecknowhelp
Valued Contributor II
•
2.8K Messages
9 years ago
Are you signing in with your primary username? It would be the first one mentioned here.
If you already are, can you access other parts of Cox.net like the data usage meter? If not, I would suggest contacting Cox directly to have your account looked at. Sometimes if you move or change account numbers for some reason, the email is not properly attached to your account.
PS. Do you have any signs of malware? If so, downloading Cox Security Suite won't help. Also, if you need immediate protection, you may consider other free options like AVG, Avast, or Avira. Reply if you would like more info.
0
0
MichaelJ
Moderator
•
1.8K Messages
9 years ago
0
0