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New Contributor
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Cox Mini Boxes
I recently received my cox mini boxes and have been attempting to set them up. I have two and set them up on two different Tvs. When I turned them on to activate, the activation process went through successfully according to the screen. When I go to guide or to watch tv I have no local channels, such as fox, abc, cbs, etc. wondering what the issue could be. I attempted a channel scan and a self test and the issues still persist. Any idea what I could do to resolve this issue?
chris_c21
+1 more
Contributor III
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Did you do the channel scan through the mini-box itself, or through your TV?
It needs to be done through the mini-box support menu.
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Fred1
New Contributor
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Yes I did the scan through the mini boxes not through the tv itself.
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NicholeC
Moderator
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What error code are you receiving on these channels?
Thanks,
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Fred1
New Contributor
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I'm not receiving any error code, it doesn't give me the option to choose those channels they just don't show up as an option for me to choose
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Domino
Valued Contributor III
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Are you connected to your TV via HDMI or coax? If HDMI, are you sure you aren't offered the HD channels of your locals? What is your zip-code?
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Ed_Head
Contributor II
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Call the Cox digital number and see if the miniboxes are "attached" to your account. I had the same problem until the Cox rep did his back-room magic. This enabled the missing channels on one of my miniboxes and a scan then worked on another box.
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Dina
Contributor III
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We'd like to look at your account and get this resolved ASAP. Please email us at cox.help@cox.com and include your full name, address, last 4 of the account holder's social and a link to your post here.
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