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New Contributor
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Cox Mini Box installation troubleshoting ; software update never completes.
Attempted to install Cox Mini Box on HDMI TV ( a Sony bought in 2013 ).
Followed all install instructions and got to point where TV said to wait for software update.
The referenced software update never went beyond 0%. Never got TV to work with Cox Mini Box.
Went back to cable without Cox Mini Box to use TV.
What needs to be done to get Cox Mini Box to work ?
DerrickW
Valued Contributor
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We can help you with that. I am sorry that you're having issues getting the box to work. Please send us an email, including the account information to cox.help@cox.com. We'll look into this for you.
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Swamper
New Contributor III
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Mine goes to 0% and then pops up a message "update unable to be installed correctly" and then jumps back to live video without rebooting. Replacement box does the same thing.
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NicholeC
Moderator
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Is there a light on the mini box? Is it showing red or green?
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Swamper
New Contributor III
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On boot up it starts red then goes green. (sorry for late reply, I haven't been reading these forums often)
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MichaelJ
Moderator
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