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fedupwithbs

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Cox feature *77 is easily defeated and virtually useless due hard core scammers (who are smarter than Cox techs)

Cox is well aware any number that comes in from "out of area" cannot be blocked by using their *77 feature but they do nothing about it.  Ask them for that feature and they give you a line about how they can't do anything about it.  **!  They also say it is not possible to have more than 31 blocked numbers on your *60 list.  Both assertions cannot be true, it is a matter of technology and if Cox is that far behind the curve, why do they charge for useless features?  I've called Cox Tech Support numerous times in complaints about unwanted calls getting through in spite of my diligent use of *77 and *60.  I was told to use *57 and that would go to the police as a phone trace.  Just tried it, absolutely not true and does not work.  All I got was:  "The call cannot be traced as it is out of our service area."  WHAM, Cox fails its customers AGAIN.  Question:  Can Cox hire some of the smart scam artists to set up an effective phone service for them?  Their head techs sure don't know what they are doing.

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Becky

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Hi There,

Anonymous Call Rejection (ACR) will block calls only from those who have purposely set up Caller ID Block on their line or prior to the call. ACR does not block all unknown, anonymous, or out of Area calls. Telemarketers, for example, are still able to transmit their telephone number ID through the public switched telephone network, so depending on how the outgoing call is set up, ACR may not block all calls. 

Call Trace (*57) is a tool used when you involve the police in order to identify harassing callers. Call Trace should work on all calls, even those outside of your service area. Call Trace must be used immediately after you hang up on the call you want to trace.  If you get another call, or hear a call waiting tone first, you will trace the wrong call. When you dial *57, the call is "highlighted" or "marked" in our records. In order to complete the trace, you must file a police report. The information will be available only to law enforcement officials with a valid subpoena or valid legal authorization.

I highly recommend that you register your phone numbers on the Do Not Call registry. You can register your phone numbers for free, and they will remain on the list until you remove them or discontinue service – there is no need to re-register numbers. The Do-Not-Call registry does not prevent all unwanted calls. It does not cover the following:

  • calls from organizations with which you have established a business relationship;
  • calls for which you have given prior written permission;
  • calls which are not commercial or do not include unsolicited advertisements;
  • calls by or on behalf of tax-exempt non-profit organizations.

How to Register

Subscribers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call registry by telephone or by Internet at no cost. Consumers can register on-line for the national do-not-call registry by going to www.donotcall.gov. To register by telephone, consumers may call 1-888-382-1222: for TTY call 1-866-290-4236. You must call from the phone number you wish to register.


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