Cox failure to recognize version 9 or higher of Adobe Flash Player on Windows 10

Hi Lou8,
We are currently in the process of migrating all accounts to a new web mail platform both enhanced and legacy will be replace by the end of the year.you will receive an email a few weeks before you are moved.
In the meantime, Which web browser are you using to access the enhanced web mail and have you tried to uninstall flashplayer and update to the latest version from https://get.adobe.com/flashplayer/ ?

Greg, thanks very much for the reply, will try what actions you provided.  Will let you know.

Thanks again,

Lou

Greg, forgot to mention I am using Edge 15 web browser

thanks,

Lou

Greg, I tried what you suggested.  It did not work.

Lou

Hi LouJ8,

Do you have another browser installed on your computer that you can try with?

We are having the same problem and error message on all of our computers that got the last Microsoft update. We have tried uninstalling Flash and reinstalling latest version. We have tried Microsoft Edge, Firefox, and Chrome. Nothing allows us to view our business email, except the one computer in our office that has not updated yet. Please do not suggest rolling back the update. The updates are crucial to staying ahead of the Ransomware schemes.

Yes, we spoke with Cox Business Support more than a week ago. They were unable to help. They said its an Adobe Flash problem, not a Cox problem. 

On a related note, yesterday, 7/11/2017, there were Windows 10 updates that included Flash Player. It did not solve the problem.

I was able to get Cox Business Email to view in Google Chrome. 

I have done everything that has been suggested and nothing works. My adobe flash player is 10 and is built into Microsoft Edge. So since its apparent that its a cox issue, am I going to get a discounted rate on my internet service, since I can't seem to use what I'm paying for. 

Hi Gmat,

Are you using Microsoft Edge with Cox Enhanced Webmail or Classic Webmail? Our mail team is investigating a compatibility issue with Enhanced Webmail and Microsoft Edge. The workaround is to use Classic Webmail, use an email client program (like Outlook), or use the Chrome browser.

In Google Chrome, Flash will work with Enhanced WebMail after completing the following steps:

1. Go to webmail.cox.net, click the radio button for Enhanced WebMail, and sign in with the Cox Email user ID and password.
2. If an error message displays, right-click on the Lock icon to the left of the address bar.
3. In the drop-down menu, click the arrow by Flash and then click Always allow on this site. Result: A pop-up bar displays New site permissions. The settings will take effect after reloading the page.
4. In the address bar, enter webmail.cox.net again to view the Inbox.

Gmat,

This has been going on since 2014. I hope you aren't expecting Cox to get it fixed. If you are I think you may be disappointed. I had the same problem in Chrome which I have never seen before and managed to get Chrome to use flash all the time for this website. This just isn't the way to make things work.

John

I am having the same exact problem. When I try to open Cox enhanced e-mail, I get a message that I need to have at least Adobe Flash Player 9 installed. However, I have installed and reinstalled Flash Player several times, and I have confirmed that Adobe Flash Player 26 NPAPI and Adobe Flash Player 26 PPAPI are installed on my computer, but Cox enhanced mail still won't open for me. Is there a fix?

I am having the same exact problem. When I try to open Cox enhanced e-mail in Chrome, I get a message that I need to have at least Adobe Flash Player 9 installed. However, I have installed and reinstalled Flash Player several times, and I have confirmed that Adobe Flash Player 26 NPAPI and Adobe Flash Player 26 PPAPI are installed on my computer, but Cox enhanced mail still won't open for me. Is there a fix?