Cox customer service non-existent

Perhaps I can help, what email address are you sending to?

Cox never calls back as promised either.  I've been promised a call back 4 times from someone that can respond to my pricing concerns.  Not once have I received a call back.  After a new service was installed, customer service disappears.

they never call me back and when getting my service they over charge as well what took 5 SO CALLED work orders to do took one man 10 minutes to accomplish then today I find out that no one had been putting in these work orders that I had been charged for when I called about was told last Friday she would call me back (Jennifer in CUSTSVC) and she has yet to follow up

they don't follow up or put anything in the system if they can get away with it. 

and the emails lmao they don't care either they just say oh if you will only pay this than that leaves you a balance of this heartless and uncaring

Hi Mindy,

Did you ever get the these issues with your account fixed?  If not I'd like to try and help.

I emailed Cox this morning and less than 3 hours later, had a response and subsequent responses to my questions...of course, they couldn't resolve the issue, which is the norm but at least I got a response.

I know the feeling.  I emailed a billing problem and get an email for me to call them.  Why is emailing an option, if all you get is an email to call them.