Matt_Handy's profile

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Cox contour app generic error 607

HI Everyone  I am hoping  someone  might  be  able  to  help  me  with  something .  I have  the contour  app I am running  the  app on a Samsung  Galaxy  tab 4 Nook and the  other  day  I  had  to  reset  my  tablet . However  I  am  unable  to  sign  intothe  contour  app  every  time  I  try  to  sign  in with  the  primary  I'd user name  and  password  I get  a  message  that says Generic  Error I have  called  cox several  times  and no one  seems  to  be  able  to  make  sense  of  why I can  no longer  be  able  to  sign  into  my contour  app I really  appreciate  any  information  or  help  as to why  I  keep  getting  the  error  message  that  I  am  getting  

Thank  you  kindly  

Matt Handy

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Valued Contributor

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755 Messages

The Contour app is being phased out by Contour 2 in the coming months so future updates are not likely though I will forward along the device to our app development team in case there are any. Are you about to download the Contour 2 app with the device through the Google Play store?

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Valued Contributor

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755 Messages

Matt, is this with the Contour or the Contour 2 app with the device? Also what is the Android version running on the Galaxy Tab?

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1 Message

I am having the same problem.

I am using a Google Nexus 7 running Android 6.0.

I get Generic Error.607

New Contributor

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Hi Edward  I to answer  your  question  I am it's the original  contour app and I am running  android  version  4..4.2 that's  the  latest  version  of  android  Im running  buy from  I am seeing  iam not  the  only  one  who  is  having  a issue  with  the  original  contour  app  something  tells me  the  contour  app  needs   a update  and according  to  the  information  on the  Google  play  store the Lastime update  to  the  contour  app  was on September  24 2015 

Thanks  

Matt hamdy

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try the contour 2 app. it works on my nexus 7. the original contour app was giving me the 607 error also.

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