DougL's profile

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Cox Browser Alerts -- Please stop!

I recently received a "Cox Browser Alert" which wants me to buy a modem or something.

Please stop browser hijacking!  It's irritating and ineffective.

When I sit down at the computer to perform some task and you inject an "Alert" on the first page, what happens?

First, the web page may fail because your modifications cannot be completely safe because you don't know what the targeted page's Javascript will do.

If the page doesn't fail, then if pop-ups are common on the web page to chose, I quickly close them without looking at them.

Otherwise, I see your pop-up and assume that a virus has attacked my computer, which entails concern and research.  Are we are now supposed to trust all pop-ups which claim they are from Cox?

If I get past that, I get irritated that you decided that at that moment that I should focus on you, distracting and delaying me from my intended task.

If someone is at the computer instead of me, then they would likely not understand your message at all and it would be lost (unless they screamed "virus"!).

Communications are effective if they are in forms people understand and can pay attention to when they want, such as when they check their email or snail mail.

Why not communicate like other companies?  Just because you can screw with my internet doesn't mean you should!

-- DougL

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Couldn't all these be communicated to the customer through less intrusive methods? I personally think this method is used as a excuse to set up the Cox network for packet injection which will be used later once some of the FCC rulings are over-turned.

I also think this is the reason Cox is pushing gateways as well, since this allows them access to data above layer 2 of the OSI model. Thats why I was so concerned about Cox making changes to the firmware and then not documenting what changes were made. The two of these combined could create a dynamic advertising system where web activity could be monitored, and then ads injected based on use.