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New Contributor
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cox 50mbps
I've having the same problem. I was setup this week and signed up for the premier package (up to 50mbs)
But I have consistently been at 25-26mbs all week. My old service I had no issue going up to 40 and other then getting the new modem/router you guys provided I have not changed any of my hardware/software setup.
I have the netgear Cg3000d and its internal options are so simple, I can't find any setting that might be limiting me.
Could you take a quick look at my account to ensure nothing is off?
KipK
Former Moderator
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If your account is the one associated with your registered forum email address, then there's not a CG3000D on it-or any DOCSIS 3.0 modem, which would be required for the 50mbps Premier speed in Baton Rouge.
If we're talking about a different account, we'll need you to email us at coxhelp@cox.com so we can locate it. Thanks!
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ColleenD
+2 more
Moderator
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KenF,
Now that a DOCSIS 3 modem is active on your account, the necessary corrections have been made to ensure your modem provides optimum speeds. I've also replied to your email. Thanks for allowing us to resolve this for you!
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