Skip to main content
rick_c1's profile

rick_c1

New Contributor

 • 

6 Messages

Closed

couple channels not coming in.

I just installed 2 new cox mini boxes and one of the tvs get all the channels no problem. On the other tv there are about 5-7 channels that don't come in. Its either off air or a boxy picture. Could this be having an older tv cable running to the t.v?

Discussions

 • 

Updated 

8.9K

10

0

0

M

MichaelJ

Moderator

 • 

1.8K Messages

Hi rick.c, were you able to receive the channels before using the same cable?

0

0

R

rick_c1

New Contributor

 • 

6 Messages

Yes. As soon as I installed the cox mini box they didn't come in. Just not sure if its a weak signal due to going all digital

0

0

M

MichaelJ

Moderator

 • 

1.8K Messages

Hi rick.c, are you experiencing the same issue on any other TV sets?

0

0

R

rick_c1

New Contributor

 • 

6 Messages

No just that one. I even tried switching boxes and it didn't matter

0

0

M

MichaelJ

Moderator

 • 

1.8K Messages

Try running a runnjing a channel scan  on the TV set in question. -Mike

0

0

R

rick_c1

New Contributor

 • 

6 Messages

I have done that a couple times. its seems like it wants to come in. the audio is there and a little bit of the picture

0

0

D

Dina

Contributor III

 • 

394 Messages

Rick.c, 

We may need to look at your account to troubleshoot further. Please email our team at cox.help@cox.com and include your full name, street address and a link to your post. 

0

0

R

rick_c1

New Contributor

 • 

6 Messages

it is telling me to reference 3.1.4 just wondering what that is

0

0

M

MichaelJ

Moderator

 • 

1.8K Messages

Hi Rick c., 3.1.4 indicates that the is currently no TV signal detected on this channel. The channel may be temporarily off air. If the channel is coming in fine on your other set, then I suggest re-checking to make sure all cables are tightly connected and any splitters are tight as well.

0

0

D

Domino

Valued Contributor III

 • 

2.8K Messages

MichaelJ said:
Hi Rick c., 3.1.4 indicates that the is currently no TV signal detected on this channel. The channel may be temporarily off air. If the channel is coming in fine on your other set, then I suggest re-checking to make sure all cables are tightly connected and any splitters are tight as well.

I had a 3.1.4 error on the STB version of a LOCAL HD station, but the ClearQAM of the same station was fine. [Both at 627MHz.)

Very odd.

Re-booting STB cleared it up.

0

0