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Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
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Contour doesn't recognize that I'm in my house, won't let me watch TV
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Tv upgrade to HD
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Becky
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Moderator
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Are you trying to watch TV on a mobile device or a television? What error number or error message are you getting?
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GPW
New Contributor III
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MaryF
Former Moderator
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Hello Pgstier and GPW,
Could you disconnect the power from your cable modem and router for a couple of minutes. Then, reconnect the modem power first and wait for the modem to reboot. Next, reconnect the power to your wireless router. Please try the Contour app again. Let us know if you continue to receive the out of home error message.
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