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New Contributor
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Contour live programming issues
Is anyone having issues not being able to view live programming on their iPad after the last IOS update, 10.3.2? I can view ON DEMAND but when I try viewing live programming, I get a message telling me to remove my filters. I'm not using any filters. This problem seemed to start just after I downloaded IOS 10.3.2
Allan
Moderator
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@eagle117
Have you tried reinstalling the app after the IOS upgrade?
Allan - Cox Support Forums Moderator
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eagle117
New Contributor
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Hi Allen. I have multiple times. It's funny, the first time I loaded the app it did not have the option to log in as UNIVERSITY SIGN IN.
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JonathanJ
Former Moderator
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Please check the link and let us know if this helps http://bit.ly/2ioW9P4.
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eagle117
New Contributor
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You sent me to the app that I'm having problems with. That really was not helpful.
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Becky
+2 more
Moderator
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Are you using the university sign-in option, or the standard sign-in box? What University do you attend?
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eagle117
New Contributor
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I'm using the standard sign in. I'm not a student.
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MaryF
Former Moderator
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Hi Eagle117,
I'd like to take a look at this closer. Could you send us an email to cox.help@cox.com with your street address and your full name. Please include a link to this post so that we have a history of the issue. Thanks!
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eagle117
New Contributor
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eagle117
New Contributor
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Hey, it's working again!!! Thank you so much for the help!!!!!!!!!
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JonathanJ
Former Moderator
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Please let us know if you have further issues.
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