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Storm

New Contributor

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3 Messages

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Contour is a failure

I have two Contour DVR boxes that have failed.  After a 3-hour tech visit, I learned that Cox recently pushed new software to the boxes that has cause both boxes to fail.  On one box the guide will not work and I can only receive about 15 basic channels.  On the second box nothing is working and it will no longer reboot.

Calls to Cox customer support have been the WORST.  Promised return calls and tech visits have not happened.

Recommendation -- DO NOT BUY COX CONTOUR.

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Domino

Valued Contributor III

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2.8K Messages

How many more threads are you gonna post this in?

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Neuro

New Contributor

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2 Messages

where is the main post on this matter ?  None  of my boxes dvr are working and no cable ?

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ChrisL

Former Moderator

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7.1K Messages

I haven't heard of any major technical issues with the update itself however it sounds like in your case something interfered with the update processing causing the issues you've experienced.  I'd suggest having a technician come out at this point and make sure everything is good with the outlets these boxes were connected to and swapping out the failed units.

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