New Contributor III
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12 Messages
Contour HD-DVR / Customer Support / Run Receiver Test / 10.1.6.4, Current value: -11.2
2016-01-05
When I run the "Contour HD-DVR / Customer Support / Run Receiver Test" I get "Problems Found" with the connectivity test, and "Pass" with the "On Demand" test.
The "Receiver Test Report" indicates "Connectivity test 1: 10.1.6.4 Possible problem detected. Current value: -11.2."
I tried calling COX technical support three times. First time said the work order was not closed and to try again the next day. Same problem the next day. Second time was disconnected when transferring to a more technical technical support. Third time said there is no "more technical technical support" and to exchange the HD-DVR.
What does "Receiver Test Report indicates: Connectivity test 1: 10.1.6.4 Possible problem detected. Current value: -11.2." mean?
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Tecknowhelp
Valued Contributor II
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2.8K Messages
Im just guessing, but sounds like it is reporting low downstream signal. This won't be fixed by swapping the DVR.
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StephanieA
Former Moderator
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1.9K Messages
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WilliamQ
New Contributor III
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12 Messages
Thanks for your reply. The only possible problem I've seen is some, not all, HBO TV Series episodes will not play - "Experiencing technical problems..." No other problems that I know of so far. The cable from the wall is split to the TV and HD-DVR.
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DustinP
Moderator
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1.1K Messages
How long have you had this trouble? I'd recommend to bypass the splitter and have the coax run straight from the wall to the receiver only. Reset the Contour box by unplugging the power for 20 seconds. Check again for any errors with On Demand playback and please update us on the status. Thank you!
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Accepted Solution
WilliamQ
New Contributor III
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12 Messages
Problem resolved. I removed the old coax and splitter. Then installed new coax, that was included with the new HD-DVR, from wall to HD-DVR only; no splitter. All steps of the "Run Receiver Test" PASS!
Thank you Cox Support Forums Moderators.
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StephanieA
Former Moderator
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1.9K Messages
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