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contour Guide update In Rhode island [ Please Help ]
hello cox iam writing to you to tell My Cable Boxes didn't receive the update with the new contour guide i was told that the update was coming on june 11 early morning and once i got up today June 11 i would be able to see the update i went to inattentive services and didn't see music choice or pandora radio so i was just wondering what went worng ?
thank you matt Handy
Storm
New Contributor
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I have two Contour DVR boxes that have now failed because of a recent Cox software update. On the first box, I no longer get the channel guide information and I now only receive a few channels. The second box is dead and gets stuck on a reboot. Tech came to my home for almost 3 hours and solved nothing. I am SO fed up with Cox. Hope you have better luck. I think Cox has messed up their own system and won't admit it.
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ColleenD
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Moderator
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Hi, Matt!
I've responded to your Facebook post regarding this and since we are working on it there, let's continue that to avoid any confusion. The same team handles our forum moderation as well as other social media outlets.
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