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New Contributor II
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Contour box "Something's not quite right"
DUH. Contour quit working ... error message RDK-03004. Reset box multiple times, no results. No outages reported in neighborhood. This following three (3) separate service visits.to get my phone modem correctly installed and integrated with alarm system. I called the help number and he said a technician can't come until Wednesday. This is unacceptable. 21 year Cox customer and I am ready to call it quits.
mboysun
New Contributor
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We are having this same problem, we get the error message RDK-03004, reset box multiple times, have had a tech come out twice now, our box will work for about a week after the tech comes out and then the error starts occurring again, replaced contour box, nothing has worked, were you able to get a resolution for this problem? We have been with cox 25 years and we might have to look into switching to Direct TV which I hate to do but this is frustrating
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Allan
Moderator
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Hello everyone,
If resetting the box does not resolve this issue, please send us an email with your full address so cox.help@cox.com. We will help resolve the issue for yo through that venue.
Thanks,
Allan - Cox Support Forums Moderator
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