Contacted billing support, told to contact billing support....

 

Does anyone know how to email billing support directly?  I thought writing to customer support and selecting "billing questions" would be sufficient, but apparently not.  Here is a description of my problem at the bottom and how they responded.  It should be noted that when I was setting up services at the new home, I was with a Cox representitive "live" that guided me through the process incorrectly.

"Thank you for your e-mail.

We do apologize for the inconvenience, please contact our billing department and we will be happy to look into this matter for you.

Thank you."

Cox Communications Online Customer Care Team

If you need additional information on other Cox products or services, please visit our web site at

http://www.cox.com

Original Message Follows: ------------------------

Form Message

Subject:	Billing Questions
Detail:	Other billing question
First Name:
Last Name:
Email Address:
phoneCode:
AlternatePhone:
AddressLine1:
City:	Pensacola
State:	FL
ZipCode:	32506
SSN4:
CustomerInquiry:	I recently moved across town and paid for professional installation for my high speed internet and television cable service. Right away, I noticed advertisements on TV that said such a service should have been free (Moving? Cox has your back!). Why was I charged for the installation? Also, the technician that performed the service used all existing wires and outlets, compounding my frustration about being charged around 60 dollars. The day after having the services essentially turned on, my modem would no longer work. This had more to do with the fact that I cancelled telephone service and my modem not being fully compatible without a phone line so that is fine, but I was wondering if the modem rental charge would continue on my bill? I purchased a new one at full price at a Cox Solutions center off of Bayou Blvd on 8/1/12. Thank you for your help.
ReenterEmail:
AccessMyCoxAccount:	Yes
Over13:	Yes