Diego_Vasquez's profile

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Connection Issues

I have been having chronic network issues for over 4 months now. At first I thought that my issues were purely due to the fact that I was experiencing issues when running my PC off of a wifi extender, but after setting up a new hard wire connection to my computer, I have been experiencing the same behavior that I had been seeing before. Also, my issues have not been limited to my computer. When connecting to my wifi network on my phone or TV I experience the same behaviors that I do when being connected via ethernet.

I now keep my network graph constantly open on one of my monitors so that I can take a screenshot of it whenever I experience issues. Since October 7 of this year I have over 240 screenshots with each showing the same behavior. I will be operating like normal and then I will experience a sudden loss of network quality to the point of not being able to load basic web pages. There are hardly every any noticeable symptoms that can show that I am about to lose connection, most graphs are healthy for whatever operation I happen to be performing at the time whether that be video streaming, downloading, or playing online video games. 

The constant issues have becoming an increasingly annoying detriment to my daily routine and have even prevented me from being able to play most online games out of fear that I will be kicked from the match to a loss of connection and will face penalties for perceived poor teamwork.

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@Diego Vasquez

We'd like to take a look at your signal levels from this end please email to cox.help@cox.com your full address, primary name on the account and URL to this forum.



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I have the Silver plan which is supposed to be 100mps download and 10 uploAD.  my speed test shows 36mps up and 12 mps down.  In addition I have started having buffering problems when my wife and I watch tv at night. Tech says my mdem is timing out but they want to convert me to the new rent a modem plan.  I don't want a rent a modem plan.  I bought the odem from them one year ago.  Im not sure what to do net.

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@tp1008

Please email full address and primary name on the account to cox.help@cox.com so we can take a look.

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397 Messages

Hi VeryCoxWeary,

We would certainly like to address your issues. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.