Clicking on Webmail from cox website goes to denied page

This is a new account, password was setup on Saturday and updated. Checking into this for the first time.

When I click on webmail on the Cox signed in page I get a redirection page

https://webmail.west.cox.net/denied/upsell

Seeing that billing info is sent to that account, would be nice to be able to read it. Don't use it for regular email.