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GU

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Cisco DPQ3212 Rental fee?

Hi,

I just swapped my old DOCSIS 2.0 SBV5222 for a DOCSIS 3.0 DPQ3212. I am subscribed to both high speed internet and digital telephone. I was assured there would not be a rental fee for the DPQ3212 when I ordered it, since I have digital telephone as well. I never paid a rental fee for the SBV5222 either. On my bill I see two separate Gateway Modem Equipment Fee entries now. What is that? I thought there was no rental fee? I don't want the DPQ3212 if there is a rental fee, besides, the old SBV5222 was doing just fine. I would rather just keep the SBV5222 with no rental fee than keep the DPQ3212 with a rental fee.

Thanks,

Gopalan

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ChrisL

Former Moderator

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A gateway is a device that acts as a router and a modem which we do offer for rent however the 3212 is not one of those devices.  So long as you have active phone service with us there is no rental charge for the 3212.  I'll look at your account and see exactly what is going on. -Chris

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ChrisL

Former Moderator

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FYI we did find a problem and one of my billing expert coworkers was able to fix it for you.  Thanks for pointing the problem out.

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GU

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Sounds good. Thank you!

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