New Contributor
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Cisco 9865 HD DVR Issue
Twice now we have had several shows scheduled to record. In the DVR list it shows scheduled to record but the DVR is not recording and none of the shows are on the DVR as recorded. This has happened one other time and we missed a whole evening of shows that were scheduled to record.
The only thing I could think to do was unplug the box and let it reboot. This fixed the problem the first time for about a week to ten days. Tonight we had the issue again. I noticed nothing was recording on the DVR. I checked the scheduled recordings and three shows were scheduled. I unplugged the box and once rebooted the shows started recording in the middle of the programs.
I was just wondering if I should be unplugging and rebooting once a week or so or if this is a known problem and there is something I can do to fix it. Also if the programs are not recorded they do not show up in the missed recordings menu either.
Thank you and I look forward to hearing back from you soon.
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Health_Edge
Valued Contributor III
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4.2K Messages
Can you use other DVR functions, like pause or rewind when the problem occurs?
Also, has this been happening since you got the DVR? If not, when did it start?
Does the DVR ever make any grinding or metallic sounds? Does it seem abnormally Hot? Basically I am trying to isolate if its a hardware problem or software problem.
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JoBo
New Contributor II
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9 Messages
I have trouble with my 9865. As of last night, i cannot watch any shows that i previously recorded. it shows them, lets me choose them, but get a screen that says "loading". after a minute or 2, i get another screen that says error, try later.
and it freezes up on the guide now , won't let me go to a channel from the guide.
there must have been a BAD BAD update yesterday.
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Dina
Contributor III
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394 Messages
I've responded to your other post regarding this issue on another thread in the forums. Please let us know if you continue to have issues on that thread.
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