New Contributor
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6 Messages
Cisco 8742 HDC cable box neutered by Cox?
Our trusty SA silver cable box finally died and we were presented with an all 'new and improved' Cisco 8742 box.
This is the same box Time Warner has been using for years and far from new, but it IS programmable to be neutered to disable it's turners and shut itself off to save bandwidth on the network and why I think the change was made.
For most casual home cable boxes this is a good thing, but I am not one of those users.
I want both tuners buffering up an hour of content 24/7 and the ability to Swap between tuners and do what I with that tuner without affecting the other tuner.
The way the Cisco is programed all of that is gone, as is the ease of jumping forward and backwards by 15 mins to the hour, and every other feature that made old box so great and enjoyable to use.
So... Cox Cisco Firmware programmers...
Will you make an 'opt in' firmware update for us power users that need the old features put back in?
Or is it just swap this box back in for a replacement SA box that does the job the way we like it?
Thank you.
Dina
Contributor III
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394 Messages
10 years ago
We're not aware of any firmware update to add these older features to the new boxes as you're requesting. We'll submit your feedback and request this be considered for future updates. However if these are the features you prefer to have now, the immediate solution would be for you to swap the current unit for the older model in one of our local stores if they have it available.
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KCvale
New Contributor
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6 Messages
10 years ago
That is very disappointing news.
Just as disappointing as the hype the Cox store gave my wife when she went to swap or old box for a replacement.
He pushed her hard to take the Cisco box for twice the storage which is true, but then claims of recording 6 shows at once, useful wireless and internet connection, better quality, better menu bla bla bla.
I find the Cisco to be a frustrating major downgrade and want my old box model back.
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