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New Contributor
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Channels missing in Tucson - phone support not accepting calls
So it appears there's some kind of outage in Tucson, but there's no information to be had. Calling phone support gives a "can't take calls now", and no recording with any other information. Online there's not status information whatsoever. Live chat just provides "All agents are currently assisting others".
So what's up? And what about providing information to your customers?
bfaz18
New Contributor
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So, replyiing to my own post, I got through on live chat and the answer is priceless:
They can't take the time to post information or make a recording because too many customers are calling at the same time. This is verbatim. Incredible.
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sgtmjr
New Contributor
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So, what did they tell you was the issue? We're here in Tucson with no Cable also. Can't get any information anywhere. Got disconnected on the Cox telephone recording.
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hstev
New Contributor
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Here's the answer, which is actually not really an answer at all...
Alonso G.: I verified my information and we have an outage reported in your area, which could be causing your picture problems.
Alonso G.: Our technicians are aware of these issues and are working to resolve them as quickly as possible. Currently, there is no estimated time of repair.
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bfaz18
New Contributor
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I had the same exchange. It's understandable that there's an outage. If they had recorded that information, they could have cut down the number of attempts to reach technical support. For me, digital channels are available ( from cable card ), so it's only a partial outage.
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