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Certain buttons on contour remote stopped working
I have 2 Cisco contour boxes - 1 w/ DVR service and 1 without. Today, both remotes stopped functioning properly. The Guide, DVR, On Demand, and Menu buttons (among others) stopped working. I can still use the remotes to power on the TVs and Boxes, and the up/down buttons for volume and channel still work, but that is about it. Called support, but didn't get much help. Rebooted, had support resend signals, and reprogrammed remotes for boxes, but problem persists. Any ideas? Phone support suggested I go into a store, but I have a feeling that will be a waste of my time. Thanks.
ColleenD
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Moderator
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When pressing guide, DVR, On Demand or Menu is the cable button lighting up? I know this next question seems silly, but did you try replacing the batteries? Otherwise, has anything changed prior to the remote(s) not working (i.e. did you get a new TV)? If replacing the batteries doesn't work and nothing has changed I would also suggest exchanging your remote at the closest Solutions Store.
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