Lerx's profile

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Can't log in to HBO GO

Trying to use HBO GO, with the Android app I get: HTTP Status 500: type Status report message description: The server encountered an internal error () that prevented it from fulfilling this request.

In Google chrome on Mac OS, I get: 

Request Entity Too Large

The requested resource
/selfservice2/secure/changesecurityandpreferences.action
does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.

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I do have HBO with my cable plan. I've cleared cache, history, etc. already. I don't have the ability to do that with the HBO GO app on my phone.

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HI Lerx,

We'd certainly like to look into this for you. Can you send the team an email to cox.help@cox.com? Please be sure to include your full service address, the last four of your SSN or four digit Cox PIN, and the user ID that you're using to sign in with.