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New Contributor
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Cannot access cox email on iPad
My father can no longer access his Cox email account using his iPad. It keeps saying the username or password is incorrect. I have verified the username and password are correct; it works fine on his Windows XP computer and using webmail on the computer (Firefox) and iPad (Safari). I've tried all the suggestions on the Cox support pages and nothing works.
Strangely, if log into the Cox email account and update the password to the exact same password, access on the iPad will work for awhile, then stop working.
Just to make sure it isn't an issue with his iPad, I tried it on my iPad mini with the exact same results.
I suspect that something is going on with Cox's email service/servers and not the iPads (Cox won't provide help with the iPad).
Anyone else having this issue?
Saturn94
New Contributor
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Thank you for the response. I'll give that a try.
It does seem odd though that the Windows computer continues to access the Cox email box without issue while the iPad will only work for a short time after resetting the password (to the same password). Like you suggested I'll try a completely different password and see how that works.
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Saturn94
New Contributor
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As suggested I changed the password to something completely different and it's been working properly now for a couple days.
Thank you for your help.
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