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MMolina83

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Cancelling EasyPay Enrollment

What do I need to do to cancel my enrollment in EasyPay?  I updated it with a new credit card last month but my most recent bill was never paid and now I am being hit with late charges.  I just want to cancel it and make my own payments so at least I will know my bill is being paid.  Sorry if this is the wrong area for this question but I wasn't sure where to post it.

Thanks.

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Health_Edge

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I would call Cox billing about that. I got conflicting info from Cox's support site. Here are some links that may help.

Can I make a one-time payment instead of the EasyPay payment?

Yes, 

  • If you set up EasyPay within the past two weeks, you can make a one-time payment on your current balance using any payment method.
  • Once EasyPay is fully activated on your account and your bill states "Do not pay - Your account will be automatically debited when due," then an additional one-time payment would not replace or stop the current EasyPay payment. The additional payment would, however, be credited to your next bill.
  • You can cancel the EasyPay service by contacting a Cox customer service representative at least 48 hours before the scheduled payment is due, and then make a manual one-time payment. Note that within 48 hours of the due date, the EasyPay payment is being auto-processed and cannot be canceled.
  • You may want to consider changing the credit / debit card or checking / savings account assigned for your EasyPay payments. Log into View/Pay Bill and select Update your EasyPay Account. Any updates you make would take effect for the next billing period.
  • Remember you can also use our smartphone and tablet app Cox Mobile Connect to make a one-time payment.

http://ww2.cox.com/residential/support/billing-and-account/article.cox?articleId=534de8c0-4359-11e0-e583-000000000000

and

http://ww2.cox.com/residential/support/billing-and-account/article.cox?articleId=880c28b0-ecdd-11df-ef43-000000000000

 

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