Caller ID not showing on tv

I had the same problem.  As a last resort, Phone Support "recycled my occurrence" and it finally worked.  I don't know what's an occurrence.  Tech said, " i removed your occurrence and then reestablished it."

Have Cox try that.

A "occurrence" is the type of service assigned to equipment. A cable box will have a C(cable occurrence), D(Data), or T(Telephone). Some like phone modems have phone D and T occurrences. Adding a occurrence starts an automated process in the provisioning system that creates the information that loads on the box. I think Cox's system pulls info from the phone system when it first loads the box, and if/when that phone info changes, the only way to reload it is starting the process over again. If your curious what it all looks like see page 45 of ICOMS manual.   Ahh the good ol' days.

Short answer; it's another way of rebooting your box. Can help with weird EOD issues too.

I guess I have to call cox this week and tell them want the solution is -  thought they could figure it out themselves - guess not - thank you for the info 

Just curious.. was this ever resolved? Did the reloading of the occurrence fix the issue?

the tech that was here sunday said it was a "software issue"  and he would turn in the ticket.  And cox would get hold of me.

i have to go back to cox store anyway and exchange this giant silver cable box that the tech exchanged on sunday thats 10 years old to a newer version. ughhhhh  if i don't hear from cox in a few days i will call them. thank you for helping out ----

10 cool points no ticket was entered. Sounds like another contractor. I think contracting and outsourcing is the worst part of Cox.  I want my "friend" in the digital age to be local.