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New Contributor
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Auto-upgraded by cox, not receiving speed advertised
I previously had 20mbps down/5mbps up and was paying $60. Over the last year Cox has "upgraded" my service to $72/month at speeds advertised at 50 mbps down. This was done with no input from me... I am currently only receiving 25 mbps, while paying for 50 mbps.
AllenP
+4 more
Valued Contributor
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I'm a customer like you so can't comment on the price. Is the 25Mbps over WiFi or wired. If WiFi, can you connect a device wired to your router or gateway. That will help isolate the issue to cable speed or WiFi. What modem/router/gateway are you using?
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ChrisL
Former Moderator
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From this end all looks to be correct with the connection to the modem. Can you try checking the speeds with a PC connected directly to the modem and see what results you get?
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Theutus
New Contributor
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The problem was on my end. I had QoS set at my previous speed, throttling my own connection... Thanks for your assistance though.
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