Hello everyone,

After reading many concerns over connectivity and Internet Service on this forum, I am not sure if my problem is unique or just another occurrence of what others are experiencing. I'm pretty fluent with PCs, but am not network-savvy. I'm thinking this problem could be my PC, but I am thinking it's most likely the Internet Service.

I have Cox 1GB service with unlimited data. I just moved across the country from Herndon, VA, where I had Verizon FIOs for years - which all my computers used to be connected to. That service is not available in my new location, Glendale, AZ, outside of Phoenix.

The problem is intermittent connectivity to websites I KNOW are up and running. It happens often enough to be very disrupting to my work as well as frustrating. It seems to happen on websites I have previously visited - I don't recall it ever happening the first time I attempt to visit a website I have not visited previously.

The error message from the browser is "Hmmm... can't reach this page The connection was reset." I know the websites are up and running because I can open them using Safari on my iPhone. The PC is running Windows 10. I have tried both Microsoft Edge as well as Google Chrome on the PC. Still get the same error. I tried doing an "ipconfig/dnflush", but this did not help. I even uninstalled my Antivirus software (Norton 360), but this did not help, so I re-installed it. The weird thing is that I can usually go to the same websites that failed earlier and can access them with no issue, but the problem generally comes back.

Of course, I have tried rebooting both he PC and the modem/router, but this did not help.

Anyone have a clue how to solve this, or at least help try to narrow down the problem??? Incidentally, I am only getting about 106 Mbps download speed, but perhaps this is because all my computers are connected via WiFi - they are not hard-wire connected to the Router.

Thanks for any help or hints you might have!!

Dennis

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