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andriod email
Recently I had to change my webmail password. Ever since then I can't access cox mail on my andriod phone with verizon. Verizon said it's a COX issue. It will not sign on sayinf that the user name and password do not match. I can sign on everywhere else, except on my phone. Anyone else having this trouble and know of a solution. It also happens on the K-9 app.
Health_Edge
+5 more
Valued Contributor III
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If the username and password work everywhere but the phone, I don't see how Verizon can say it's a Cox problem. But anyway, if its happening on both apps maybe try changing your password? If that doesn't work, try creating a test account account and trying with that on the phone.
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KipK
Former Moderator
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The usual problem after an account password change is that the password isn't correctly or successfully updated on the phone.
Since the only successful POP or IMAP email log-ins in the last 6 days from your account have been from your Cox IP address, and there have been 10 unsuccessful log-in attempts from Verizon Wireless IP addresses, something is definitely set wrong on the phone.
Any detailed support for fixing this would be Verizon's area.
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