Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
And another user with Cloud Drive problems
2 problems with Cloud Drive (although they may be tied together). When using the Drag N Drop app, sometimes I get a failed connection due to not being authenticated (wrong username/password). I'll re-enter login credentials over and over, and still can't access. Then, out of the blue, it will finally connect. Currently at the moment, I am able to connect via Drag N Drop app.
As far as logging in via a web browser in my Cox account. I am getting the same runtime error that others have posted about recently. I have tried using both IE and Chrome, and on 2 different machines (1 Win7, 1 Win8.1). There was one instance this evening in which I was able to gain access to Cloud Drive via a web browser, but other than the one instance, I continually get the runtime error message.
bmeertmoed
New Contributor
•
0
0
NicholeC
Moderator
•
Thanks for the update. Do you still receive an error within the app? When did this start?
Thank you,
0
0
bmeertmoed
New Contributor
•
Hi!
New update this morning. I am again getting the runtime error when using IE and Chrome in both Win7 machine and a Win8.1 machine.
Also, I am again getting an authentication error when trying to use the Drag N Drop pc app. I have verified that my login and password is correct when trying to use the app.
The first time that I had noticed this problem was perhaps a couple weeks ago (I don't use Cloud very often). I just assumed it was a temporary thing and it would get corrected. I noticed a coupe days ago that the problems are still occurring, so I tried accessing both (app and browser access) more often to see if the problem continued. Sometimes, albeit it rarely, it would work. Most of the time, he problem persists. When it does finally begin to work, it will eventually stop working...like last night into this morning. Both the app and browser access began to work last night, but this morning the problems have returned.
0
0
bmeertmoed
New Contributor
•
For the past few minutes, I wasn't able to access via the app (authentication error message), but I could access via a browser. Just now, the app finally let me in.
This is how it's been going works for a while, and then the problems return...both with the app and browser access.
As far as browser access, it is never one browser will allow, and a different one won't. If I can't get in with IE, I can't get in with Chrome. If I can get in with one browser, the other browser will also let me access.
0
0
bmeertmoed
New Contributor
•
I can still access via a browser at the moment, but now the app won't authenticate again.
0
0
bmeertmoed
New Contributor
•
It was only when trying to access Cloud Drive on Cox's website. No other website, nor the rest of Cox's website, seemed to be affected.
Just so you know, everything seems to be working well for the past 12 or so hours. I haven't had any trouble accessing via a web browser, nor had any trouble accessing via the Drag N Drop Backup app for PC. If the trouble shows back up, I'll contact the number that you provided. Thanks!
0
0
MichaelJ
Moderator
•
0
0