Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Account Security
In order for Customer's to use their HBOGO and other similar services the only access is to use the Primary User name and password. Secondary user names and passwords do not give you access.
Scenario,
Lets say I go out somewhere and log in to hbogo or one of my teens go out and want to use hbogo. They use the primary account holders user name and password, which also will give them access to the account, and the wifi where they are is not secure and someone gets access to my COX user name and password. Now they can log into my Cox account and go under Internet Tools and get the MAC ID of my modem and now they have access to my email.
Is there a way to have a different user id for hbogo than for accessing account information?
KipK
Former Moderator
•
I'm afraid that just like last time you asked this question, there still is no way to allow secondary accounts to access HBO GO or any of the other streaming services that require the primary user ID.
Many of our video partners only allow us one login per account for accessing their streaming content (full list here), and in order to tie that login into our single-sign-on system we have linked those providers to the primary login, the one user ID that cannot be deleted under normal circumstances.
0
0