!063 MSNBC Missing

Becky or another Cox rep could you look into this issue please, and get a expected resolution time.

This should be a known issue, I cannot believe it has not been fixed yet.

There are numerous parts of Peoria, Glendale, even Laveen, were the SDV Tuning Adapters are not working,  It is pretty wide spread in the Phoenix area.

Discussions Here:
http://www.avsforum.com/forum/45-local-hdtv-info-reception/451563-phoenix-az-hdtv-383.html#post38844257

http://www.dslreports.com/forum/r30413051-CATV-SDV-Channels

When I called Cox this morning for my relatives in Glendale, Cox said they were aware of the Tuning Adapter outages, and had techs working the issue.

I am not affected in SE Phoenix, I am on a different cable plant.

I have been having a similar problem also in Phoenix (85023). I am missing the vast majority of my channels on my cablecard box. Cox phone support rebooted the TA and reset the cable card and it didn't do anything. Something is seriously wrong!

I am having the same issue.  The tech who came today wasn't well trained in cable cards or tuning adapters and left with the tuning adapter box blinking and not working.  I've reported the issue in dslreports and avs but Bryan said we should post it here as well.  In Peoria, 85345.

I also seen issues at my parents in Anthem (85086) and my Sister's place near 20th St and Bell (85022)... I am not sure if my parents was resolved... at one time it was but I think it went back to not authorized/no server for SDV.

A couple of weeks ago I had issues that also included the STBs but they seemed to freeze up, reboot and then SDV worked again and I was able to get the TA authorized for a couple more days.

I have the same problem as well in Peoria (85383). Phone tech suggested new tuning adapter so I went to store at 59th Ave/Bell which was out and then 3rd St/Bell which was also out.  Both said they had a run on TAs yesterday.  I don't think it is really the TA at all. In the diagnostics page, it says the client is not authorized.

I figured Becky would pick this up right away. perhaps she is off.
Would another Cox CSR please respond with any information you can obtain.

Those affected:
Start sending emails to cox.help@cox.com with a link to this thread.

Include your Name, Address, Account # and the RF MAC Address of your Tuning Adapter.

Wow! I've been with Cox since we moved back to Phoenix in 1994 and this is a first. As a result of my post in this forum, I just received a call from a Cox rep to see if I was still having problems with the SDV channels or if they were resolved. I was very pleasantly surprised to say the least, so I thought I'd tip my hat to them here. :)

Rolled two trucks to my house to address this problem. Changed out CC and TA with no resolution. I found the answer online and once I called the Cox cable card office they fixed the issue.

I did not appreciate being billed fifty-three dollars for a problem that was at the Cox head end.

It is working again fo rme right now! Thanks to everyone here posting and emailing and calling- it worked I hope for everyone now.- if not, check again!