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Scheduling Feature Failures
The app won't let us reschedule our service date to a day that shows as available in the app. Instead, we are delayed over 3 weeks without any reason provided.
NicholeC
Moderator
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Hi kmichaud12,
I apologize that the app isn't allowing you to reschedule. We can help reschedule for you. You can call us 24/7 to reschedule, or we can assist at cox.help@cox.com as well. Please feel free to send an email there with your full name, address, and a link to this thread and we will help with rescheduling and look into the app issue.
Thank you.
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