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John2222
+5 more
Contributor II
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No Contour audio for two channels in home
We have Contour 2 DVR service in our home, and sometimes watch TV on several iPads in the kitchen or other rooms. Works fine except that on channel KCAL9 and Channel 18 TNT in Los Angeles area there is video but NO AUDIO. Both iPads have latest Apple software release, uninstalled and reinstalled Contour app, flushed cache, etc. rebooted, but NO AUDIO on 3 iPads and on one iPhone that I tested. Speedtest shows great speeds and even a remote reset of our cable modem by Cox tech didn't resolve the problem.
Everything else works fine. What is the problem? I noticed there are a couple other threads here with same problem but no solution. Is Contour software written by Cox or a third party company? The Cox tech said no way to escalate the problem. Been going on now for over a week.
HELP! What is the fix?
ekhawaii
Contributor
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Did you try the short term solution that works on the watchtv and some people are reporting on their cell Apps. Enter shortcut "S" or "V" or goto window, lower rt next to gear. The SAS works on some channels, or it gives you Spanish. COX looking at it.
2
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BrianM
Moderator
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There is a known issue with some channels in a few different markets not having audio using the Contour app. We are currently looking into this.
Brian
Cox Support Forum Moderator
2
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ekhawaii
Contributor
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For me, today at 9am SoCal, the watchtv started working for all the stations I had problems....CNN, TNT, Trvl, TLC, WGN...etc. I sent a email to COX to ask if fix was actually implemented and if it was for the APP and watchtv which I was using. Different market locations had different "no audio" and the SAP slider worked as temp fix on some.
0
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Mufffie
New Contributor
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I noticed last week that I could get ABC7 in Los Angeles but every time they showed a commercial for ABC there was no audio...all other commercials were fine with audio. Now the audio is completely gone for that channel...Video is there but no sound.
What's up with that Cox???
8
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