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msomadelis

New Contributor

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1 Message

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can't delete emails

Can't delete emails...am at max/2gb....one cox Customer service rep hung up on me...second call said that  Cox is aware of the "can not delete"  problem and is working issue (at least he knew there was a problem) ..no ETA nor did they know when the problem started...WTF...need my wife to migrate to gmail like I have so I can save couple hundred per  $/month for crappy service  and move to verizon for intenet and utube for TV. 

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Allan

Moderator

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2.4K Messages

Hello, We are still working on the webmail issue and hope to have the issue resolved soon. -Allan, Cox Support Forums Moderator.  

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RHoL495

New Contributor III

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14 Messages

I am having the same problem also, with cox.net emails, I can delete emails, but the inbox still showes the email heading/subject lines, unable to clear inbox. Also when accessing email it takes a very long time for the URLs to load, all the above has taken place since the new email upgrade. I am located in Arkoma, OK. 74901

 

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TiffanyR

Former Moderator

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155 Messages

Hello RHoL495, I am truly sorry to hear that you have been having trouble with the email and that the subject line remains after deleting the email. What browser are you using? Have you tried to access your email from a different browser and/or device? 

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CurtB

+4 more

Honored Contributor

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2.1K Messages

Until Cox implements the fix for the the deleted emails issue in your market, try clicking the Refresh icon to clear the deleted subject lines.

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CurtB

+4 more

Honored Contributor

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2.1K Messages

If you're experiencing the Webmail issue of email entries not being removed from a folder when deleted, right clicking on the folder and selecting "Delete all messages" wil delete ALL email and clear the folder.  When deleting entries in Trash, the menu item is "Empty trash".

Note: This method should only been used when deleting ALL messages in a folder.

Closing all browser tabs and re-opening Webmail could temporarily fix the issue.

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