Visitor

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3 Messages

Internnet keeps dropping

For the past 3 months every day starting about 9 am the internet does down for a few minutes then comes back only to do this continually throughout the day.  have had 3 techs come out and all have said it is an equipment problem, and they would turn in a ticket to get it fixed. But so far nothing and no one seems to be working on it. I give them 1 more month and I am switching to another provider. if not fixed. I can't go on with poor service.

Moderator

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660 Messages

Hello, we're happy to help with any service concerns and review any tickets submitted by field operations.  

Send a private message on Facebook at facebook.com/spectrum

DM us on X @Ask_Spectrum

Chat with us instantly at spectrum.net/Chat

If you need more help, contact us at spectrum.net/contact-us


-Dan

Visitor

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3 Messages

Does no good the chat is worthless. they don't respond in a timely manner

tried calling but after 30 minutes of hold I give up. Windstream here I come

Moderator

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660 Messages

We regret that you feel this way and hope that you will reconsider. Contact us anytime for assistance; we would be happy to help.


-Dan

Visitor

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3 Messages

You say happy to help but so far I have gotten nothing. 

Moderator

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660 Messages

Sorry to hear this.  Please reach out to one of our social media channels for assistance.  
-Dan

Visitor

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1 Message

curious about windstream. I have not had too many issues with Cox,but now they are Spectrum. We have not had consistent service since the hurricane. You can’t get any customer support and for those of us that work from home, this is costly!

Moderator

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2.4K Messages

Hello. I recommend reaching out to us via one of the following venues for assistance: 

 

Send a private message on Facebook at facebook.com/spectrum

DM us on X @Ask_Spectrum

Chat with us instantly at spectrum.net/Chat

If you need more help, contact us at spectrum.net/contact-us


-Allan