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thisisduanec

Visitor

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6 Messages

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No internet for 24 hours now in Oceanside California 92057

There has been no internet for 24 hours here in our neighborhood! We have called support, we have tried the modem reset stuff. The update keeps saying it is fixed then goes right back to saying we’re in an outtage. This is now cutting into my wife and I working hours as we both work from home. This is not a me problem this is a you problem! How  can we get this resolved? I’m like one hour away from cancelling this service. Very frustrating, we can’t even get to a live person to talk to over the phone! 

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NicholeC

Moderator

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883 Messages

Hi thisisduanec,

 

I'm sorry to hear you've been without service this long. I understand how impactful this is when you're relying on it for work. For outages, please send us a message at https://www.facebook.com/Spectrum/ or on X at @Ask_Spectrum for support, so we can further review and assist.

 

 

Thank you.

-Nichole

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thisisduanec

Visitor

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6 Messages

Hello Nicole, I do not have Facebook or a Twitter account! Surely that’s not how you guys conduct business through a 3rd party social media application! Why doesn’t anyone at Spectrum support answer the phone so we can talk to a real person? This is crazy work! 

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NicholeC

Moderator

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883 Messages

 

I apologize that you've been without service. Billing, account, and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. We'll need some additional information to be able to best assist you with this particular issue. 

 

Here's how to reach us:
→ Send a message on Facebook at facebook.com/spectrum
→ DM us on X @Ask_Spectrum
→ Chat at spectrum.net/Chat
→ Contact us at spectrum.net/contact-us

 

I apologize for any inconvenience. We look forward to assisting you. 

 

Thank you.
-Nichole

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