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sandydavis629

New Contributor II

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Cancel Peacock Premium using Contour DVR

Hello,


Trying to cancel Peacock subscription that was signed up via Cox Contour DVR.

The published instructions do not apply to my set up. No tile or app titled "Manage My Subscriptions" exists, as outlined in the Cox KB article:


https://www.cox.com/residential/support/canceling-streaming-subscription-service.html#:~:text=Using%20the%20arrow%20buttons%2C%20highlight,to%20cancel%2C%20then%20press%20OK.&text=3-,Using%20the%20arrow%20buttons%2C%20highlight,My%20Subscriptions%2C%20then%20press%20OK.&text=Using%20the%20arrow%20buttons%2C%20highlight%20Unsubscribe%2C%20then%20press%20OK.

I have Complete Care, so I can try to arrange a tech to the home to navigate the menus for me, as I am elderly, but hoping for another set of eyes from another Community Member to help me here on where to navigate on the Contour Remote and DVR. 

 

Thanks!

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MichaelJ

Moderator

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1.8K Messages

Hi sandydavis629, 

 

Thank you for being a valued Cox family member. To unsubscribe from Peacock, please try the following steps: 

 

https://www.cox.com/residential/support/subscribing-to-a-streaming-subscription-service.html

 

Thank you for your patience, 

 

Mike 

Cox Support Forums Moderator

 

 

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sandydavis629

New Contributor II

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3 Messages

Hello, Thanks.. The link you provided is the link I stated I used. Can you go thru the link and perform the steps outlined? Does you Contour have a tile/app titled: Manage My Subscriptions?

 

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Allan

Moderator

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2.4K Messages

Hello. I recommend sending an email with your full name, address, and a brief description of this concern to cox.help@cox.com 

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sandydavis629

New Contributor II

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Thanks Allan, Cox replied and advised Peacock is one of the apps that is not enrolled via the Contour DVR, and billed directly, so therefore, access Peacock via http://www.peacock.com/account and sign in and cancel. Thanks.

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