Internet issue
Issue has been a problem for months now. New modem does not fix the problem. Resetting the modem does nothing as well. On my modem's page, there is a massive amount of uncorrectable errors on channel 10. Refreshing the page adds thousands more uncorrectables. Channel 10's SNR fluctuates wildly per refresh. This is making my internet very unstable. Help.
Bad customer service
How do get a supervisor to return your call? We have been waiting two weeks and placed two calls and have not been called back even though we were told we would be in 24 hours. We has an installer ruin preinstalled equipment, speak derogatory about another customer and give his political view and swear in our house. Where is management and why are they ignoring this issue! This is bad customer service.
Internet issues in Cranston RI
Over the past few days we've been having outage and packet-loss issues in Cranston RI. The Cox app confirms that there are issues and the issue is being corrected. Working from home, it's a pain having my VPN connection drop every 5 minutes. I hope this isn't a sign of things to come; our Internet service has been good over the years but lately not so much.Packet loss
We have the best internet you can get on cox and we unlimited data i dont know what more we have to pay for with cox im always having packet loss on my game with 1000mbps internet and with 14% of Data used i still get packet loss this is ridiculous im paying for 170 a months for a bunch of packet loss
Packet Loss
Hi, my internet download and upload speed are great and my ping while gaming stay between 30 and 50ms. However, I have the unstable packet loss notification the entire time that I am gaming. Oddly enough, this normally doesn't impact the game a ton but can be annoying. It does however kill my twitch stream entirely. I'm hard wired into my router with an ethernet cord and have changed it out multiple times. Does anyone have any ideas of how to fix this?Having to reboot modem every day
Starting about 2 weeks ago I have to reboot my SB8200 at least once a day. Internet just completely stops working. Massive packet loss to the point where I can't pull up a web page. Rebooting devices downstream of the modem (gateway, wifi, client devices) makes no difference. As soon as I reboot the modem everything starts working again. Support has been no help and just run me in circles saying, "The signal to the modem is fine." I'm hoping someone might have a suggestion as to what to do next. I've included a couple pictures of my connection status page. Thanks.
