Forum Discussion

Jr169152's avatar
Jr169152
New Contributor
2 months ago

Connection problems

So I have been struggling with connecting my wifi to all my devices, especially after an outage keeps saying I have no internet connection even though on the app it’s says the service is all good. Is there any way to fix this?

packet loss

3 Replies

Sort By
  • Rickey757's avatar
    Rickey757
    New Contributor
    2 months ago

    I can here looking for similar answers. A few weeks ago Cox did an "Upgrade" in our area and I've had connection issues ever since 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 months ago

    Hi, Rickey. I'm so sorry about your connection issues. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.

  • Darkatt's avatar
    Darkatt
    Valued Contributor III
    2 months ago

    What router are you using, or are you using a pano modem?

    WiFi connectivity issues can be caused by many things, but to start out in troubleshooting, I need to know what WiFi router you are using.