High Power Output on Modem - Channel 159 Millions of Correctables - High Packet Loss
Good afternoon,
I have had an ongoing issue here in West Las vegas. I have had a technician out twice, which each time progress was made until we arrive to our current situation.
Currently, I am experiencing unusable internet (seems to be over 50% packet loss from my modem onward in addition to 400-500ms). While I have been waiting over two weeks for assistance on the issue (supposedly I am waiting on a cold call from some escalation team), I am not able to wait anymore as the problem has persisted and gotten worse.
I escalated again, for the third time this week with no call from "Tier 2", and I am being told that I have to wait till monday.
What can I do to get some help in resolving this issue or at least get me into a position that I can use my service over the weekend.
Channel 159
46 | Locked | QAM256 | 435000000 Hz | 6.8 dBmV | 39.4 dB | 0 | 0 |
159 | Locked | Other | 300000000 Hz | 9.7 dBmV | 41.2 dB | 104007443 | 0 |
Log example from modem:
08/09/2019 21:53 | 82001100 | 5 |
"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:c6:5a:59;CMTS-MAC=00:59:dc:78:f9:5b;CM-QOS=1.1;CM-VER=3.1;" |