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vegasuser702's avatar
vegasuser702
New Contributor
5 years ago

High Power Output on Modem - Channel 159 Millions of Correctables - High Packet Loss

Good afternoon, I have had an ongoing issue here in West Las vegas. I have had a technician out twice, which each time progress was made until we arrive to our current situation. Currently, I ...
vegasuser702's avatar
vegasuser702
New Contributor

Mind you, for the two techs that have come out - they removed splitters and modem location till we put the modem in a location closest to the entrypoint from the street run.

NicholeC's avatar
NicholeC
Moderator
5 years ago
Hi Vegasuser702,


I'm sorry to hear this has been an ongoing issue. We truly want a resolution. I'd like to investigate further. Please send an email to cox.help@cox.com. Please include your full name, address, and a link to this thread.


Thank you,
Nichole
  • vegasuser702's avatar
    vegasuser702
    New Contributor
    5 years ago

    I have sent out the email!