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The tech also recommended that I plug in directly to my modem from my PC and observe the results;
Under 1000 packets sent/receive, I am sitting at 1% packet loss, AVG ~30ms, Worse 3500ms to the destination of 8.8.8.8. The results are very consistent.
This is par for the course, what I expect from the service in the last 6 months. When it is working as expected, I do see 0% loss, albeit a few packets with an AVG of >20ms with no worse than 100 or so spike.
I am recording this information to show that no matter what the situation is (Host -> Router -> Modem, or Host -> Modem), I still see similar issues.
I hope that issues similar to this weekend do not reoccur, as my service was completely impacted (about .10 mbps down with 5 mbps up) - but if it does occur I will be sure to update.
Positive note - Tech was able to stop by and replace the drop - monitoring and will report back
- vegasuser7025 years agoNew Contributor
Below are some statistics from the WinMTR app that I am using. Just to show, the results are about the same before the drop was replaced. This leaves me in a very bad place, as nothing has changed and will prevent my service from going poor again.
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
| 10.95.0.1 - 2 | 1083 | 1066 | 5 | 33 | 4868 | 12 |
| 100.127.5.146 - 2 | 1083 | 1066 | 3 | 34 | 4868 | 16 |
| 100.120.102.40 - 2 | 1083 | 1066 | 6 | 36 | 4868 | 12 |
| langbprj01-ae1.rd.la.cox.net - 2 | 1083 | 1066 | 11 | 40 | 4786 | 22 |
| 72.215.224.173 - 6 | 935 | 880 | 12 | 35 | 403 | 19 |
| No response from host - 100 | 230 | 0 | 0 | 0 | 0 | 0 |
| dns.google - 6 | 948 | 897 | 11 | 34 | 402 | 17 |
- vegasuser7025 years agoNew Contributor
Here is the output with the router inline - please note the perfect response time and lack of loss
|---------------------------------------------------------------
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
| 10.10.0.1 - 0 | 494 | 494 | 0 | 0 | 0 | 0 |
| 10.95.0.1 - 1 | 487 | 486 | 6 | 26 | 4007 | 24 |
| 100.127.5.146 - 1 | 487 | 486 | 7 | 28 | 4014 | 23 |
| 100.120.102.40 - 1 | 487 | 486 | 6 | 29 | 4010 | 23 |
| 68.1.4.254 - 1 | 487 | 486 | 12 | 35 | 4017 | 21 |
| 72.215.224.175 - 9 | 374 | 344 | 11 | 31 | 2742 | 16 |
| No response fr - 100 | 98 | 0 | 0 | 0 | 0 | 0 |
| dns.google - 2 | 465 | 459 | 11 | 32 | 4125 | 18 |
- JonathanJ5 years agoFormer ModeratorI apologize for the typo truely want
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