Unfortunately as of 12/31/2018 and heading into the New Year Packet Loss in Fortnite is prevalent
Unfortunately as of 12/31/2018 and heading into the New Year Packet Loss in Fortnite is prevalent
Forum Discussion
5 Replies
if the customers who are, even after all red flags on site have been resolved are experiencing the packet loss. do you want us to ping plot and see which hub is causing it?
- Hi RomanPat, yes, that would be helpful. -Becky, Cox Support Forums Moderator
Here are many pingplots sending just UDP packets; In all of the tests hubs before the last one are showing sign signs of data loss.
https://www.youtube.com/watch?v=eJds2qbpLTQ
https://www.youtube.com/watch?v=iYkNaBm9r-o
https://www.youtube.com/watch?v=5-CHQsqVrUQ
https://www.youtube.com/watch?v=c1MlDEBIMOA
https://www.youtube.com/watch?v=WfJjTnPRuJw
And the video evidence yesterday showing the toggling of speedify on and off alongside many other customers complaints paints a picture of data loss to AWS.
The problem once found could have a domino effect as far as the batch of customer being affected....it could be really beneficial to many customers to have this fixed!
or Im now starting to see google.com packet loss at the first hub? I wonder if the onsite packet loss at the node is back too?
http://tinypic.com/r/14tc94m/9
What are the steps from here....becky ?
- Hi Roman, after thoroughly researching this inquiry, Cox has determined this is not an issue with our server. We have received multiple escalations from this account in regards to this, and have reviewed the ping plotter diagrams using the Youtube links you have kindly provided. At this point, we recommend you contact AWS for further troubleshooting, to see what they can do to assist. -Kevin M, Cox Support Forum Moderator
as of 12/30/2018 still a problem
