Forum Discussion

SusannaM06's avatar
SusannaM06
New Contributor
7 months ago
Solved

Continuous outages?

Hello, is anyone else experiencing outages several times a day?? Just today our Internet had gone out 7 times. And it's been happening for the last few days. I check the app and it says no outages, b...
  • NicholeC's avatar
    NicholeC
    7 months ago

    Hi SusannaM06,

     

    I regret to hear you've been having daily interruptions. I'd like to review the modem log and investigate further. Please email my team at cox.help@cox.com for assistance. Please include your name, address, and a link or reference to this thread. 

     

    Thank you.

azolivas's avatar
azolivas
New Contributor III
7 months ago

It's happening almost daily now.  Very frustrating.  Could be time to switch providers.  They expect us to pay full price for half services .  

  • ColleenD's avatar
    ColleenD
    Moderator
    7 months ago

    Hi, azolivas.
     

    The purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. I would recommend emailing us at cox.help@cox.com for support related to account specifics of your services or bill.