Modem Issues
We've had Cox Internet for approximately 3yrs. It has been horrible. We reset the modem about three or four times a day sometimes. There's never a day there isn't a minimum of twice a day. And that's...
Forum Discussion
Hi JnKRivers,
This isn't the way we want you to feel about us or our internet service. We'd hate to lose you as a customer before taking a closer look at what is causing the chronic issues you describe. According to our records, the last time a technician was out for a service appointment was over 18 months ago (Feb 2017). In reviewing the modem we are seeing packet loss. We'd like to schedule a technician to further investigate your issues. You can reach out to us on our Facebook page (www.facebook.com/coxcommunications), our Twitter handle (www.twitter.com/coxhelp), or email at cox.help@cox.com.
Maria L.
Cox Support Forum Moderator
This isn't the way we want you to feel about us or our internet service. We'd hate to lose you as a customer before taking a closer look at what is causing the chronic issues you describe. According to our records, the last time a technician was out for a service appointment was over 18 months ago (Feb 2017). In reviewing the modem we are seeing packet loss. We'd like to schedule a technician to further investigate your issues. You can reach out to us on our Facebook page (www.facebook.com/coxcommunications), our Twitter handle (www.twitter.com/coxhelp), or email at cox.help@cox.com.
Maria L.
Cox Support Forum Moderator
