Gtsmiles
12 months agoNew Contributor II
Extremely high latency and packet loss
Hello,
Is anyone else having an intense amount of latency and packet loss? Over the course of the last 3 days, I have had an average latency of 2699mS. Additionally, I get 100% packet loss more than 3 times an hour when I get home from work.
This has been an issue from the first day of installation when I moved into my new home. The only way my connections have changed is the location of my home. When contacting support via online chat, I have been assured there is no issue on Cox's end.
I would agree that WiFi devices could see stuttering due to not being in the same room as the router -- however, the devices utilizing ethernet experience these issues at the exact same time.
Apologies for the frustrated rant.